Refund policy

Last Updated: April 2026

This policy applies to orders made through Flaviar Checkout, the service operated by Flaviar, Inc. and integrated with third-party Brand Websites to facilitate the purchase of alcoholic beverages from participating third-party Retailers. This policy is part of the Flaviar Checkout Terms of Use. Flaviar reserves the right to suspend or deny any cancellations, returns or refunds in cases of suspected fraud or other violations of the Flaviar Checkout Terms of Use.

Order Cancellations

Once an order is in transit, you may not cancel it. Prior to shipping, you may cancel orders and receive a refund, except orders for limited-release items, personalized items, preorder items, seasonal items, or any other products identified as non-cancellable on the product page, which you may not cancel. We will refund any part of your order that we cancel for reasons that are not your fault.

Returns & Exchanges

Except as described in this Return Policy, all sales are final and non-returnable. We have one policy for alcoholic beverages and a different one for merchandise:

Policy for Alcoholic and Non-Alcoholic Beverages

If an order for an alcoholic beverage returns to us after three failed delivery attempts to the shipping address you provided, you will have the following choices:

  • Reshipment: Retailer re-ships your order, and we charge you a re-shipping fee of $40.00.
  • Refund (if shipping was free for original order): Retailer keeps the item. You get a refund for the original order total, minus $40.00. If your original order total was $40 or less, you will not receive a refund.
  • Refund (if original order included a shipping fee): Retailer keeps the item. The original shipping fee is nonrefundable. You get a refund for the rest, minus $20.00. If your original order total before the shipping fee was $20 or less, you will not receive a refund.

If you do not make a choice via email to help@flaviar.com within five business days of when we email you to request a choice, we reserve the right to choose option 2 or 3 above.

We are unable to accommodate returns or exchange requests based on a change of preference, dissatisfaction with taste, or similar reasons.

Policy for Merchandise

Returns and exchanges are available under the conditions below if the merchandise is unused, unworn, and in its original condition, and returned with all original packaging included.

You may return merchandise purchased through Flaviar Checkout for any reason by contacting us at help@flaviar.com within seven (7) days of delivery for instructions, provided the merchandise meets conditions set forth above. No return shipping label will be provided; you will be solely responsible for all return shipping costs and fees. No restocking fee will be charged.

You may exchange merchandise by contacting us at help@flaviar.com for instructions within seven (7) days of delivery if you receive the wrong product or, for apparel items, if there is an issue with the size. In these cases, the Retailer will provide a return shipping label and ship the replacement item at no additional cost to you. No reshipping or restocking fees will be charged.

If a merchandise shipment is returned to the Retailer as undeliverable, you will have the following options:

  • Reshipment: The Retailer will reship the merchandise to you at no additional cost, with no reshipping fee charged; or
  • Refund: You may receive a full refund for the returned merchandise.

We may assume you prefer a refund if we do not hear from you within five (5) business days of contacting you to request your choice.

Damaged or Defective Items

If you believe a product you purchased arrived damaged or defective, or you have received the wrong product, please contact us within seven (7) business days from the delivery date indicated on the tracking page at help@flaviar.com so that we can assist in resolving the issue.

Other Refunds

For situations not covered above, refunds for shipped orders will be issued if they are returned to us at no fault of the purchaser. We will refund the portion of any order that is out of stock at the Retailer(s) that would have fulfilled the order.

Contact Us

If you have any questions related to our Returns Policy, please contact Customer Support at help@flaviar.com.